Green Witch Information

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Buy with confidence from Green Witch - 01954 211 288

About Us Green Witch is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at

Our Contact details:
Green Witch
Unit 6, Dry Drayton Industries, Dry Drayton, Cambridge. CB3 8AT
Phone: 01954 211288
Fax: 01954 212855
Email: [email protected]

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside the United Kingdom place your order and your credit card company will convert the transaction to your own currency.

We accept most major credit and debit cards including American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling In the UK small items are sent by post and are charged according to weight. Large and/or valuable items such as telescopes are sent via courier. Overseas orders are generally despatched using a courier service. The service chosen varies with detsination and the nature of the shipment.

Delivery Schedule We aim to deliver your order right away and carry extensive stocks to make this possible. Occasionally we may take a little longer, especially at busy times. International orders are generally delivered in under 14 days. If we are out of stock and cannot obtain the item in a few days we will endeavour to contact you to let you know what is happening. If you are concerned about your order for any reason then please let us know.

Back Orders If your item is not in stock, we will back order for you. If you do not want to wait you always have the option to cancel your order.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. (We can supply goods free of VAT to EU companies who supply us with a valid VAT registration number.)

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee All our products come with full manufacturers' guarantees. In addition we are dedicated to your satisfacton and will provide you with all the help you need to sort out any problems and to get the most from your purchase. If for any reason you don't want to keep a product after examining it just return it unused within 7 days in its original packaging for a full refund.

Reaching Us If you need to reach us, please email us on [email protected].

Alternatively, you can call on 01954 211 288 (International +44 1954 211 288) or fax us on 01954 212 855 or write to us at Green Witch, Unit 6, Dry Drayton Industries, Dry Drayton, Cambridge. CB3 8AT, UK. You can also call at this address to meet us in person. We have a well-stocked showroom and extend a warm welcome to visitors.

Privacy Policy Green Witch do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm

In general this enables you to return unused goods within seven days of receiving them if you wish to cancel the contract. If you do so then you are responsible for the cost of postage or shipping.

Remittance Terms All orders must be paid in advance (except for certain official bodies and companies by prior arrangement). The preferred method is by online submission of your credit or debit card details. You can send your details separately if you prefer.